Predictive Cargo Claims Resolution

Abstract/Technology Overview

Our technology enhances the customer claims management experience by leveraging digital business-to-business platforms and ecosystems to transform cargo claims value chains into value networks while creating a composite and transformative experience for all involved stakeholders.

An industry-first digital platform for automating cargo claims settlement decisions. Using predictive algorithms and smart optical character recognition (OCR), we provide a multisided digital platform that speeds up cargo claims resolution by using data from various sources.

Cargo insurers and cargo carriers (shipping lines, air lines, freight forwarders and port terminals) handle thousands of cargo claims annually and spend three to six months resolving each of them. 

Technology Features, Specifications and Advantages

To help our users reduce their claims administration costs by up to 70% while increasing their claims process efficiency by 60% without any additional upfront investment costs, our solution provides the following key features:

  • Automated triage and dispatching
  • Deep claims analytics
  • Real time claim monitoring
  • Optimum settlement amount prediction
  • API connectivity
  • Document blockchain authentication
  • Automated surveyor appointment

Potential Applications

Our technology is specifically designed for the logistics industry but has a potentially wider application in other verticals where there is a single identifiable liable party such as

  • Property damage claims
  • Medical liability claims

Our solution can connect the various sides to property damage claims and also medical liability claims against large hospitals or medical health insurance providers.

Customer Benefit

  • Significantly reduced claims turnaround time.
  • Streamlined claims processes and
  • Claims resolution objectivity

Contact Person

Kingsly Kongnyuh



Technology Category
  • Artificial Intelligence
  • Big Data, Data Analytics, Data Mining & Data Visualisation
  • Blockchain
Technology Status
  • Available for Licensing
Technology Readiness Level
  • TRL 7

claims, cargo claims, optical character recognition, ocr, analytics, api, prediction, logistics, insurance, management platform, automated, predictive