Mobile Care Coordination and Patient Engagement Platform for Surgery and Procedure Patients [by Buddy Healthcare]

Abstract/Technology Overview

This technology is a mobile care coordination and patient engagement platform that automates and monitors clinical pathways for surgery and procedure patients. The platform is co-developed with Helsinki University Hospital and Oulu University Hospital in Finland. 

Our mobile app takes care of patients by providing all care-related information, instructions and questionnaires to the patient's mobile device. The dashboard for healthcare professionals gives real-time visibility of patients preparation and recovery processes and with the dashboard they can remind the patient, modify the care pathway and communicate with the patient. 

With the mobile app, patients are more involved in their own care, are better informed and followed up on before and after surgery or procedure. For healthcare providers the app reduces the amount of phone calls and paperwork, engages the patient more in their care, reduces no-show rates and helps them collect Patient Reported Outcomes (PROs) more efficiently. 

We are looking for hospital and clinics who are looking to digitalize and automate care pathways for their patients, and we are also looking for medical device and Electronic Health Record (EHR) companies who are looking to help their customer clinics digitalize care pathways, educate patients and collect PROs more effectively. 

Technology Features, Specifications and Advantages

Our technology consists of the app for the patient (phone, tablet, browser) and the dasboard for care personnel. The platform is offered also as a white-label solution, where customers can have their own branded application in Apple's App Store and Google Play. 

Our mobile app for patients automates communications and monitoring through the entire care process. With the app, the patient benefits from:

  • Automated appointment, medication and nutrition reminders
  • Information of procedure, preparation and recovery instructions
  • Questionnaires and Patient Reported Outcome Measures (PROMs)
  • Navigation instructions
  • Pain diary
  • Communication channels

Patients can see their whole care process at the first day of care and they can read information as many times as needed. The app will send push-notifications or text-messages to the patient when a task in their care pathway is active e.g. time to fill pre-questionnaire or time for medication discontinuation. 

Our dashboard for hospitals provides real-time visibility over patient preparation and recovery statuses. From the dashoard, healthcare personnel can see if patients are following their care process, and it will rise an alert to the healthcare personnel if the patient forgets to fill in or read important information related to his/her surgery or procedure. With the dasboard healthcare personnel can send repeat reminders to patients, add or remove tasks from the patient's care pathway, reschedule appointments and communicate with the patients. Healthcare personnel will be continuously aware at which phase of care their patients are, and can easily identify patients who need more attention and support. 

Potential Applications

We are currently targeting hospitals, day hospitals, and specialist surgery clinics that aim to improve the quality of their care. Our platform is modular, and all care pathways will be worked out with customer clinic personnel to optimally support their processes. Our platform is used from single visits for Ear, Nose & Throat (ENT) procedures to multiple visits for gastric by-pass surgeries with 6 pre-op and 3 post-op visits.

The platform is currently used in following specialties: 

  • Orthopedics: Joint replacements
  • Plastic surgery
  • Pediatrics surgery
  • Bariatric surgery
  • Gastroscopy
  • Cardiology
  • MRI scans
  • ENT operations
  • Physiotherapy 

The platform can be used in any kind of care processes, from single visit procedures to chronic disease control such as Atrial Fibrillation (AF), heart failure, diabetes, cancer care etc. Any Bluetooth device may be integrated with the application, which currenty collects daily acitvie periods and steps from the mobile phone.

Customer Benefit

The platform is co-developed with Helsinki University Hospital and Oulu University Hospital, in Finland. The initial pilots have been carried out in Q4/2016, with the following customer benefits:

  • 50% reduction in no-shows and cancellations
  • 85% reduction in the number of pre-operative phone calls
  • 20 minutes per patient/day saved in nurses’ surgery preparation tasks
  • Average app satisfaction score rated by patients is 4.8 / 5

Technology Owner

Markus Lind


Embassy of Finland in Singapore

Technology Category
  • Healthcare ICT
  • Mobility
Technology Status
  • Available for Licensing
Technology Readiness Level
  • TRL 9