Enterprise Call Centre Software Solutions with Business Intelligence

Abstract/Technology Overview

Founded in 1993, the company has developed a software solution for the call centre industry which collects VoIP call information directly from the telephone network without touching the actual telephone equipment. The software can collect, organize, synchronize, analyse and report call progress messaging and call detailed reports in a telephony network.

The company's solution generates business intelligence and custom reports based on information from multiple data sources, including a detailed review of calling patterns and trends, network intrusion alerts, capacity management, and the impact on call routing.

Technology Features, Specifications and Advantages

Here are some key features:

  1. Quick and easy connection to VoIP SIP providers
  2. Service provider independent and telephony equipment agnostic
  3. No interference with existing call center architecture
  4. The solution is conveniently installed and updated online and is scalable to meet any organization's requirements now and in the future
  5. User-Friendly and Intuitive Design; the application design allows users to quickly produce meaningful reports

Potential Applications

The company's solution is software-based, can be customized and is compatible with national and international Telco providers:

  • Major PBX providers (Asterix, Cisco, Avaya, etc)
  • Cloud / VoIP Telco Providers (Unlimitel, 8x8, RingCentral, Vonage, etc)

The company designed and developed the software solution to allow Private and Public end-clients to collect information from incoming, internal and outgoing phone calls.

The application then correlates the data and reports based on CPMs (Call Progress Messages), CDRs (Call Detailed Reports), and Real-Time Data statistics. The technology is an efficient and effective application to manage a successful inbound, outbound or blended contact.

Contact Person

Lesley Holmes


Trillys Systems

Technology Category
  • Big Data, Data Analytics, Data Mining & Data Visualisation
  • Natural Language Processing & Semantic Technology
  • Networks & Communications
  • Speech/Audio Analysis
Technology Status
  • Available for Licensing
Technology Readiness Level
  • TRL 7

Real-Time, Data, statistics, CDRs, Call Detailed Reports, Call Progress Messages, CPMs, Telco, software solution, capacity management, network intrusion, trends, patterns, business intelligence, telephone network, VoIP