Last Mile Logistics Management

Abstract/Technology Overview

The last mile leg of the supply chain accounts for up to 30% of supply chain costs. With various demanding requirements such as customers’ limited availability and site dependent vehicle requirements, increasing volume of orders with limited resources has made improving customer satisfaction levels a challenge.

Last Mile Logistics Management presents a web application for planners and a mobile application for drivers. The web application for planners allows for the automation of a large volume of order planning with various constraints and objectives and real-time monitoring of operations. The mobile app for drivers provides job details, live location and job updates and caters for proof of delivery.

Technology Features, Specifications and Advantages

Last Mile Logistics Management consists of 2 applications; a web application for planners and a mobile application for drivers.

The web application presents 3 main modules for planners;

  1. a planning module which enables planners to automatically plan for a large number of orders with varying constraints and objectives;

  2. a monitoring module for live operations monitoring by the time of day and vehicles accompanied by a transaction log for every order completed by each driver;

  3. a dispatching module which provides the planner with the ability to alter the plans generated by a driver.

    The driver application provides drivers with an easy to use interface detailing job details, quick notes, photos and proof of delivery functions. The mobile application updates the server on the location of drivers and jobs for live operations monitoring by the planner.

Potential Applications

This technology is suitable for companies with operations involving dispatching of jobs for a fleet of vehicles. To date, it has been rolled out to a number of industries including 3rd party logistics, waste management and groceries industries.

Furthermore, the solution has been integrated with our partner’s Vehicle Tracking System to provide an end-to-end solution from the planning of jobs to asset tracking and monitoring using in-vehicle sensors.

Customer Benefit

Expected benefits for customers include:

  • 20% increase in asset utilisation

  • 50% increase in deliveries per trip

  • 11% increase in on-time deliveries

  • 50% reduction in planning time

Technology Owner

Goh Jia Rui



Technology Category
  • Logistics
  • Delivery & Distribution
  • Planning & Order Processing
  • Transportation
Technology Status
  • Available for Licensing
Technology Readiness Level
  • TRL 7