BotBuilder - AI-Based Platform to Automatize B2C Communication

Abstract/Technology Overview

Every company has to deal with communication with its customers, which is very time consuming and expensive. Since the beginning of the internet and especially social media, the amount of communication with customers has been escalating rapidly. A substantial portion of the communication can be automatized using chatbots and artificial intelligence. Application of chatbots has the potential of significantly increasing the customer satisfaction and reducing expenditure on customer support at the same time. We provide the right tools for corporations to decrease the costs for development, maintenance and management of such a solution by using state of the art, up to date and fully customizable product.

Technology Features, Specifications and Advantages

Our product is a platform, which enables almost anybody to create chatbots with premium quality in a simple way, using intuitive drag and drop user interface.

Furthermore, it gives the creator (administrator) the ability to construct complex conversations and clearly manage context.

The resulting chatbot solution is powered by multiple NLP engines to achieve a superior quality of understanding and therefore maximum satisfaction of your customers. In addition, the tremendous effort put into training of the AI model is reduced by the application of semi-automated as well as crowdsourced training. Crowdsourced training enables chatbot to continuously learn on its own and therefore adapt to the customer behavior.

Finally, our solution can be fully customized and installed on-premise to achieve superior data security and entire control over the system.

Potential Applications

Thanks to mentioned benefits, the area of potential application of the BotBuilder is wide, and it could be used in every company, which communicates via online channels and wants to implement chatbot in their processes. A great example of chatbot is customer support for industries like finance, banking, telecommunication, insurance, e-commerce or even transportation. Chatbot could be used in the sales channel as a shop assistant to recommend products, provide details about products and helps customers to navigate through product portfolio. The typical use case for robotic shop assistant is in the transportation (airlines, train), e-commerce, hospitality (room booking, table reservations) and healthcare (doctor appointments).

Recent studies show the decrease in mobile app installation and the fact that average user uses only 4-5 external apps regularly. Due to this trend, chatbots are replacing apps as a communication channel and enable companies to deliver highly personalized content. Therefore, chatbots are becoming a powerful marketing tool for the companies to reach out to their customers.

Finally, chatbot could serve as a very efficient information provider in human resources management. Internal chatbot can answer various questions of the employees (onboarding details, company structure information, process explanation) and distribute the relevant information to the right people just in time.

Customer Benefit

Ability to manage complex conversation and context

No programming skills required to create a chatbot with AI

Support for multiple AI platforms

Semi-automated training of AI

Intuitive user interface & Simple setup

Fully customizable

Technology Owner

Boris Haviar


Smart PlastIQs s.r.o.

Technology Category
  • Artificial Intelligence
  • eCommerce & ePayment
  • Enterprise & Productivity
  • Human-Computer Interaction
  • Natural Language Processing & Semantic Technology
  • Smart Cities
  • Web Technology
Technology Status
  • Available for Licensing
Technology Readiness Level
  • TRL 9

chatbot, automation, natural language processing, artificial intelligence, B2C, process optimization, customer care, customer support, productivity