Technologies

Enterprise Solution through Automating Conversations


Abstract/Technology Overview

We were founded from the conviction that we could leverage technology to tackle the deep-seated problem of increasing underemployment within today’s economy. We believe that by automating low-value, menial and repetitive work, we can move the workforce to high-value, high-cognition work, and re-engage the brightest minds in our society.

Back-offices today suffer from overly onerous administration, and employees today can be paper-pushing more than doing work that brings value to the company. Our technology matters because it allows the employees to utilize their time for higher-value cognitive work, which requires more of their unique expertise and creative/critical thinking capacity. As such, individual potential will be maximized and we can drive higher productivity within the modern enterprise.

We aim to be the unifying interface for enterprise software through engaging users on a chat platform they are familiar with, and in a language they are comfortable with. Through their favourite chat interface, our technology allows them to transact, request for information or receive notifications from other enterprise systems that are more complex or tedious to use.

To do this, we leverage on machine learning and natural language processing (NLP) models. We have also developed industry-specific NLP for financial services, giving us more detailed comprehension of the terminology and jargon used within the industry.


Technology Features, Specifications and Advantages

Our technology was built in mind for the global enterprise, optimized for a diverse range of languages and creoles, as well as platforms popular within the region. We harness advancements in NLP and machine learning, but that only makes chatbots more conversant on the surface. Rather, it is our comprehension of the complex systems powering each enterprise that have led us to creating chatbots that not only integrate extensively with, but also directly address and automate workflows or processes within these abstract systems. Above all, our technology taps on a rich new source of data — conversations — that bring a qualitative edge to the insights that businesses can already glean from existing quantitative data. With deep expertise in understanding, dissecting and analyzing conversations, we have successfully built chatbots that deal with all sorts of custom workflows from financial trading to food ordering.

Our technology has features such as data visualization/escalation capabilities, integrations with additional channels (web, mobile, Slack, Telegram, Facebook Messenger, etc.) or existing enterprise systems (Microsoft Dynamics, NetSuite, BambooHR, etc.), and conversational user experience (UX) design expertise. Our solution is built for scale with the enterprise in mind. Founded on the principles of increasing enterprise productivity and maximizing human potential, we aim to transform the way people live and work through technology, creating workplaces where people can thrive with meaningful work.


Potential Applications

Our niche industries includes financial services institutions, back-offices of fast-moving consumer goods (FMCG)/pharmaceutical companies and HR departments. The self-serve product is pre-trained for use in such industries, and we have seen significant traction in trading offices, insurance and wealth management firms, procurement, supply chain, logistics, as well as onboarding/training and talent acquisition.

Our technology's automation reduces cost within back-office workflows by cutting the number of man-hours required to get repetitive tasks done. Taking the case of a trading office, the back-office workflow traditionally consist of staff who are responsible for pulling data from multiple databases and providing this information to support the traders, 24/7. Our technology allows the traders to retrieve cross-referenced information via a chat — enabling the back-office staff to move to higher-value tasks. Micro-interruptions from colleagues often break the flow and cost workers productive hours -- our technology helps make the most of every working hour, and maintains the same level of service even when it’s off-hours.


Customer Benefit

Our technology will not only benefit the end users — traders, relationship managers, insurance agents in financial services institutions; executives for procurement, supply chain, and logistics processes; as well as HR professionals — by getting their requests accomplished promptly, but also the entire ecosystem in that business. Clients are happy to receive a remarkable and instantaneous service from relationship managers and insurance agents. Back-office staff can shift focus to more analytical tasks that unleash their full potential.

OVERVIEW
Technology Owner

Theresia Marten

Company

Botbot.AI

Technology Category
  • Enterprise & Productivity
  • Natural Language Processing & Semantic Technology
Technology Status
  • Available for Licensing
Technology Readiness Level
  • TRL 9
Keywords

chatbot, enterprise, automation, NLP, conversation, finance, logistics, solution