Technologies

Chatbot Technology


Abstract/Technology Overview

A completely in-house chatbot technology that can synthesize its own answers and handle Malay, English and Manglish. It is also able to handle incomplete sentences as well as providing solutions within the context of the conversation (i.e. making sense of the overall flow change from one question to another). This chatbot technology is based on our proprietary Natural Language Processing (NLP) engine. It incorporates a one-step-cycle learning functionality that allows new knowledge to be integrated with the existing chatbot's knowledge-based instantly. 


Technology Features, Specifications and Advantages

This chatbot technology is based on our proprietary Natural Language Processing (NLP) engine. It incorporates a one-step-cycle learning functionality that allows new knowledge to be integrated with the existing chatbot's knowledge-based instantly. It is also able to scale with the amount of knowledge being dealt with (i.e. it has no problem handling a large amount of knowledge and providing the right answer). This is because the technology behind it can correctly partition and segregate the boundaries lying between different types of facts and information.


Potential Applications

Mainly, the chatbot helps most industries that are customer centred, to be able to automate customers inquiries more efficiently. It also improves the overall SOP in delivering information to the customers as the information is now more regulated and standardized as opposed to using a human operator that is somewhat unpredictable when dealing with the customers.


OVERVIEW
Technology Owner

YUSRIZAM SHARIFUDDIN

Company

UNIVERSITY OF MALAYA (UM)

Technology Category
  • Artificial Intelligence
  • Human-Computer Interaction
  • Natural Language Processing & Semantic Technology
  • Web Technology
Technology Status
  • Licensed but Available
Technology Readiness Level
  • TRL 7
Keywords

Chatbot, NLP, Natural Language Processing, Malay, English, Manglish